for most of last week i wrote Uber emails telling them that they shortchanged me about half of my paycheck from the week previous.
they replied, as they usually do, with some dude from a foreign country, where English is a second language, that i was wrong and they were right.
i replied, as i usually do, with, a stern but polite, you cray kanye, give me my money or i dont drive this week.
they replied two days later, as they usually do, with an omg look at this it appears we do owe you some money, but of course it was not the entirety of what should have been remitted.
and then two days after that i wrote them again to remind them that it was at that point Friday and if they were going to put their customer service to bed for the weekend that would be a bad idea because i was not going to drive unless i was fully paid
and they didnt reply, because for some reason, this so called technology company valued at several tens of billions of dollars, do not employ customer service reps over the weekends, which means the correspondences pile up
which means i will be writing them again today to tell them that they still owe me about $150 and im not going to drive this week unless it is given to me.
it’s weird to work in partnership with someone who doesn’t want to give you their phone number, who is currently working on ways to have robots replace you, who pawns off all correspondences to people who are either mentally challenged or intentionally dragging their feet because others might either give up or assume that they were incorrect.
but the thing is i am neither incorrect or worn down by emailing. emailing is simple. proving my point is even simpler. and because this customer service org is obviously not owned nor operated by Uber, it is clearly a cash grab based on multiplying the replies so as to triple and quadruple-charge the cash cow. thus a simple “omg we didnt pay you correctly, heres the money” turns into 8-10 emails of which the third party can charge Uber for each and every email.
this is not how the so called technology company should be doing customer service.
as someone who worked for an actual tech company who did actual customer service from 1998-2000 i know first hand how much money Uber is wasting by trying to do things the cheapo way.
but it was relaxing having the weekend off.
now its time for me to write another email.