1. Tuesday, March 19, 2019

    im still very much a community manager 

    i mean, once it’s in your blood. and this is something ive been doing since 2004, so…

    as you may know a year and a half ago i started a Facebook group for Howard Stern fans because I noticed that in all the huge FB groups the atmosphere was toxic. Mostly *against* Howard!

    They were also super rude and incredulous towards each other.

    So I started a group called Howard Stern for fans who Actually Like Howard Stern and it was a smash hit almost right away.

    But that doesn’t mean that things are without drama.

    There’s two challenges in building communities: making it grow & keeping it cool once it’s large.

    To be honest I don’t really know specifically how I was able to grow Any of the communities I was tasked to oversee, be it LAist or Buzznet or the Howard group — I just followed my gut, and tried to be creative, while allowing the members to express themselves freely without being huge jerks.

    I also paid attention to what seemed to work with us and what didn’t work with our so-called competitors. 

    Which brings us to the drama I encountered on the Stern page last week (which remnants still waft). Howard announced that he’s coming out with a new book. Later a staffer told him that Wendy Williams called him “Hollywood” because he has so many famous friends like Jimmy Kimmel. David Letterman, and Billy Joel. Howard took offense because god bless him, he can dish it out but he can’t always take it. He’s human.

    So he went on a 30+ minute rant about her, calling her every name in the book including the dreaded c-word.

    The community took that word and started using it left and right. But when Howard does it… it’s different. In part because he’s doing it on the radio. Cussing someone out on FB is old hat.

    Also calling a black woman the c-word is like two strikes to me.

    So I announced the new rule that we wouldn’t be using that word any more and 20-30 people got super uptight and started using the word against me. Which is fine. Everyone has a mountain they wanna die on. Mt Cword is an odd one, but you do you. And I banned them with a click. 

    But then this guy gets on and starts saying it like two days later.

    So I decide to debate him so people can see what I am talking about. Here it is.

    Me: Is there something you want to say to me?

    Him: How much time do you have? Why do you feel to censor comments in a fan group that loves the Howard Stern Show? Howard went to Sirius in part of censorship and FCC…. When someone says something you don’t like you remove their post, suspend them, or ban them all together. That’s about the least Howardish course of action an Admin could take.

    Me: How long have you been in this group?

    Him: I would say at least 2 years now…

    Me: So you have seen this group grow from 0 to 16k members. Would you say it’s the best Howard group on FB?

    Him: I wouldn’t say the best, no. I do find some neat posts here and there but I personally find your censorship as an admin to be over the top and very anti-Howard. I bet if you leave this up even though I doubt you do that others would agree.

    Me: What would you say the best is?

    Him: I think your intentions in starting a group that discourages people from talking shit about Howard on every other post was cool but you’ve let that get away from you.

    Me: I’ll ask again, if this isn’t the best Stern group on FB, what is?

    Him: The official page, HSS Universe, Howard Stern Fans……. Is this when you remove and take down my comments, Ms. Turk?

    He is referring to the Executive Producer of the show Marci Tuck, who some have inferred has watered down the Stern Show and advised Howard not to have strippers and porn stars on any more, etc. While an interesting theory, something tells me that Howard Stern does only what he wants. His show is the most successful in radio history. If he wanted to have strippers on every day, he would. I think he’s just 60+ and bored with what he did when he was 40.

    Me: Howard Stern Show Universe has had 5 posts this month. Very little discussion and nothing original. What makes that page, to you, better than this one?

    Him: Lack of censorship from the admin.

    Me: How would you know? They don’t even have audio of Howard’s rant.

    When Howard got home last week after his rant, it was quietly removed from the archived show on the Sirius App and missing from subsequent replays throughout the week and weekend. But thanks to some Russian YouTube site, it was preserved and posted online, including on our FB group. I let it stand because I don’t like when things are deleted and also, it was interesting. And one thing Howard always complained about other broadcasters who would bristle when a phony phonecaller or a drunk or angry person got on the air was “why would you cut off the one interesting thing that happened on your show all week?” I took that statement to heart.

    Him: You ban words from a freaking Howard Stern group.

    Me: Yep. Now lets go to what you think is another group better than this one, Howard Stern Fans — today that group celebrates a milestone. A year ago today that group had its last post. Are you serious in saying that a group that hasn’t had a post in a year is better than this one? OH, I’m sorry, they haven’t had a post in TWO years. I’m starting to think that even though you’ve never said the words I’ve banned in here, you just wanted attention from me today and a cool story to tell your friend about being banned for being an idiot.

    Him: I think I’ve hurt your feelings, Marci.

    Me: I think you complimented me by not being able to show me a Stern group on FB better than this one.

    There was silence.

    Me: Is there anything else Robin?

    Him: That’ll do Marci… Censor away!! The people that have called you out on your power trips before got booted so i’ll be in excellent company.

    Me: Once again… your point is that even though this is the best Stern group on FB (in part because of the decisions I have made), I should change that because you want the freedom to say things in this group that you’ve never said… even though you are free to say those things in other groups that are less successful — and in some cases totally dead? Do I have that correct?

    Him: Not at all… Do your thing, Tony Turk. I love the show , hate censorship, and I don’t think this is the best unofficial Stern Show fan page on facebook. I enjoy a lot of the posts people share in this group but you aren’t going to make or break my day by booting me or not.

    Me: Why would I boot you? You have provided the perfect example of why this group has done well. You can’t name a better group. The groups you name are dead or dying. You seem outraged that you cant type in HOWS THE SLOT or the c-word. So I should doubt myself because you want to call me names? I’ll get right on that bud.

    And no one has uttered the c-word again.